Who we are
Ordering and Access
When you visit our website you are able to browse without any data being collected from you, however to make your shopping experience easier we give you the opportunity to register your details with us. As part of this registration process, we collect personal information. We will ask for a valid E-mail address which will be used to verify your registration and enable you to set up a password protected member account. Personal data required to make orders with Incredible Hemp is tied to your member account.
We use personal information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to contact you to confirm an order. You do not have to have an account with us to make a purchase. We never share any of this information with third parties except for the purpose of processing and shipping your order or if we are required to do so by law.
Types of data we collect
When you check-out and have completed your order we will ask for personal information about you. This includes your full name, address, e-mail address, phone number and credit card details. This personal data will only be shared with our payment service provider and couriers, and only for the purposes of processing and shipping your order. We do not store your credit card details/payment details.
We are committed to ensuring that your information is safe and secure. We have put in place appropriate physical and electronic procedures to safeguard and secure the information and data we collect online.
A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie cannot give us access to your computer or to information beyond what you provide us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.
Incredible Hemp uses an online analytics service which is provided by Google, Inc (“Google”); this service, known as: “Google Analytics” uses ‘cookies’ (text files) in order to allow analysis to be carried out concerning how visitors use Incredible Hemp.
Information which has been generated by the cookies used by Google Analytics, including details of your IP address, will be sent to and stored by Google, on its USA-based servers;
Collected information will be used by Google in order to analyse your website usage statistics, prepare website activity reports and provide services relating to website and internet usage, for website operators.
Information gathered by Google may be transmitted to third parties, when required to do so by law, or in the event of certain third parties being involved in the processing of data on Google’s behalf.
Your IP address will not be associated with any other data which is held by Google.
We do not have a mailing list and we do not contact you with promotional offers or anything else – the only thing we will contact you about is your order and how it is progressing
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer (James) at info at alternativetrading.co.uk
Changes to this Privacy Notice
Our customers have the right to cancel an order within seven days of receiving the products. They will receive a full refund less postage. If you wish to return goods to us, please get in touch by phone or email. Goods can be returned to: